I excel at translating abstract concepts into action. In this way, I connect the “sky” to the “ground”. I leverage my expertise in human behavior alongside a unique set of tools, including communication, design and data analysis, to engage the right stakeholders and achieve lasting change.

EXPERIENCE

BNY MELLON | MAY 2012—PRESENT

Digital | January 2020 – Present
Director, People Experience

• Directs the People Experience program, a company-wide initiative to digitize and redesign the employee experience from attract to alumni for 50,000 employees, resulting in a 31.6% increase in employee net promoter scores
• Analyzes and interprets metrics and trends from employee listening and engagement surveys to identify key challenges, designs solutions and partners with leaders across the enterprise to implement with minimal investment
• Product owner for the implementation of a redesigned onboarding experience resulting in ~8,400 hours of time returned to managers annually and a 60% increase in new hire net promoter score for onboarding

KYC Center of Excellence | February 2018 – Present
Vice President, Specialist, Client Education and Training

• Tapped to stand up a training facility for the Know Your Customer Center of Excellence, a heavily regulated team that coordinates KYC for 9 business lines in 16 jurisdictions
• Built reporting to analyze team performance against KPIs

Organizational & Management Development | October 2014 – February 2018
Specialist, Organization and Management Development

• Led multi-function project to develop a performance management solution for self-managed agile teams
• Worked directly with executive leadership to design and implement programs
• Defined communication and internal marketing strategies for management programs covering 9,000 managers and organizational development programs targeting 50,000 employees
• Coached over 1000 managers across 19 countries using virtual platforms
• Grew internal social media audience by 240%

Investment Services Control Management | December 2013 – October 2014
Project Administrator

• Jointly managed the enterprise-wide Policies and Procedures Project
• Designed a dynamic report adopted for use at the executive and Federal Reserve reporting levels

Wealth Management | May 2012 – December 2013
Regulatory Reporting Analyst

• Interpreted unclaimed property law to ensure reporting compliance
• Designed a reporting application that saved $15,000 annually
• Organized a cross-departmental work stream to research a reporting exception, preventing the loss of over $250,000

Citizens Bank | Banker | June 2007 – April 2012
King’s Jewelry | Sales | May 2006 – June 2007
Swem Library | Client Support | August 2002 – May 2006

EDUCATION

Master of Business Administration, Robert Morris University, GPA 4.0
Bachelor of Arts, Religious Studies and Anthropology, The College of William & Mary, GPA 3.5

VOLUNTEERING

Y’22 Board Member | 2020 – present
GENEDGE | January 2017 – 2020
Director, Shadow Executive Committee Program | November 2019 – present

• Partners with executive committees and senior leadership teams to establish shadow exco programs, a talent development opportunity that taps intergenerational diversity of thought

Global Chair | January 2017 – January 2020

• Directed the 5,150 member Intergenerational Business Resource Group, a think tank focused on solving business problems through intergenerational and cross-regional collaboration
• Designed and executed strategic reorganization, including the recruitment of 70 global leaders – 6 at the executive level
• Increased membership by 389% and expanded to 32 global locations

AWARDS

• Athena Young Professional Award Nominee |2014
• Black Belt Tang Soo Do Karate | May 2016
• 4th Level Ippon Kenjutsu Ryu

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